FREE AUSTRALIAN SHIPPING FOR ALL ORDERS OVER $35 | $5 flat rate for all other orders

Service and Terms

Customer Service

Ordering

Orders are currently for delivery only within Australia.  Order online by entering your details in the Shopping Cart.   Please contact us if you wish to stock the product or serve it on your menu.

Current and past orders can be viewed in ‘my account’.

The Muesli Club Subscriptions

A subscription service is available allowing you to chose a product and delivery schedule that suits your needs.  Changes can be made to the subscription through ‘my account’.  Payment options provided are PayPal, Visa or Mastercard.  Bodsquad does not retain bank details, these are retained by the banking institution relating to your payment option.

Shipping & Delivery

Upon submission and payment of an order, the product will be dispatched to the shipping address provided.  Delivery will be by courier (Fastway) or Australia Post.  A signature receipt service is offered, or buyers may give ‘authority to leave’ instructions on the order.  Signature receipt requires someone to be at the specified address to sign for the delivery (or a calling card will be left asking the buyer to contact the courier company or Australia Post).  Where ‘authority to leave’ instructions are given, the parcel will be left according to the buyer’s instructions .

Orders received before 9am will be despatched that working day, except in unforeseen circumstances.

Payment & Pricing 

All prices are in Australian Dollars.  Payment is required at the time of purchase using PayPal or your choice of credit card.  If using PayPal, it is not necessary to have a PayPal account, as you are able to enter your credit card details as a one off transaction.  Both methods of payment are secure and meet Australian standards.

Pricing may change over time at the discretion of Bodsquad.

Returns & Replacements

If for any reason you are not satisfied with any purchases you make from this site simply return your purchase within 14 days for a full refund – no questions asked. Sorry we cannot refund freight charges on delivery and return of goods.

Goods Damaged in Transit

If your purchase is damaged in transit we will send you a “no charge” replacement, freight free. You will need to return the damaged product (or fragments which demonstrate reasonable evidence of breakage) to us for assessment.

Method of Refunds

Refunds will be processed in PayPal or to the credit card used to make the purchase.

Returns Information / How to Make a Return

All we ask is that you print and fill in the Returns Form below, and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record.

Product Return Form [PDF]

Managing Account Information

By setting up an account with themuesli.com.au, you are able to change your personal or delivery details, manage your orders, view recent purchases and reviews.  Buyers should ensure that account information is kept up to date to avoid any delays in processing orders.

Website terms

1. Acceptance of Terms

Your access to and use of themuesli.com.au (“the Website”) is subject to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or in breach of these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

2. Advice

The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

3. Changes to website

Bodsquad (the muesli) reserves the right to:

3.1 change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm Bodsquad shall not be liable to you for any such change or removal; and

3.2 change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such changes.

4. Links to 3rd party Websites

The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

5. Copyright

5.1 All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Bodsquad or otherwise used by Bodsquad as permitted by law.

5.2 In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of Bodsquad (the muesli) in its capacity as the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

6. Disclamers and limitation of liability

6.1 The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

6.2 To the extent permitted by law, Bodsquad (The Muesli) will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

6.3 Bodsquad makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

6.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Bodsquad for death or personal injury as a result of the negligence of Bodsquad or that of its employees or agents.

7. Indemnity

You agree to indemnify and hold Bodsquad (The Muesli) and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Bodsquad (The Muesli) arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

8. Return Policy

Please see Customer Service for details of the return policy.

9. Severance

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Conditions shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia and you hereby submit to the exclusive jurisdiction of the Australian courts.